By KHT Staff
KAOHSIUNG — An artificial intelligence system developed by National Tsing Hua University (清華大學) to assist social workers with case documentation was introduced in Kaohsiung last week, highlighting how AI can support frontline work while safeguarding privacy and professional ethics.
According to UDN, the AI Social Work Record Assistance System, developed by a research team at NTHU, was recently presented at a seminar hosted by the Kaohsiung City Government Social Affairs Bureau (高雄市政府社會局). The event drew about 60 city social workers in person, with roughly 400 others joining online.
The system offers five AI-assisted functions, including converting visit recordings into verbatim transcripts, generating visit records, drafting intervention plans, automatically creating family genograms, and integrating searches for social welfare resources. Social workers who tested the system said it was intuitive and could produce transcripts and draft documents within minutes, while noting that professional review remains essential.
Experts explained that social work requires particularly high standards for privacy and ethics, making it unsuitable to rely on general commercial AI tools. The system, which is free to use and requires no registration, is designed to reduce administrative workload while protecting client rights.
Since launching in mid-August last year, the system has logged more than 36,000 uses and generated over 8,000 records. It complies with U.S. HIPAA privacy standards and does not use case data for model retraining.
The Social Affairs Bureau said the goal is to help social workers spend less time on paperwork and more time supporting clients.
